How to update the order status?

Video Link : https://youtu.be/xRHj2_Dgmss

Case 1

In the case of an active Shiprocket connection, the order status and tracking ID will be automatically updated on your Shopyxa merchant account.

Follow the steps to check the order status:

• Go to orders on the admin panel.

• Click on the preferred order or search in the search bar for a particular order to update the order status.

• Here, you can view the automatically updated order status as "Confirmed" or "Unfulfilled".

 Case 2

The admin can manually update the order status and add the tracking ID when Shiprocket is disabled.

• Go to orders on the admin panel.

• Click on the preferred order or search in the search bar for a particular order to update the order status.

• A window with complete order details will appear on your screen. Here you can see the current order status as "confirmed" by default.

• Now, if the merchant can complete the order, click on "Fulfill item".

• Update the order status using the given options.

• If you have already received the payment for the order, then click on "mark as paid".

• Once you finish following the above instructions, you will see a new option "Add tracking".Click on it.

• Fill in the details asked below. Click "Save".

• Again, if you want to view or edit the shipping track ID, you can click on the "View/edit tracking" button.